Refund policy

Vision Neon products are made to order. We offer replacements or refunds only for items that arrive damaged, defective, or incorrect. This policy applies to orders delivered within the United States.

Damaged, defective, or incorrect items

If your order arrives damaged, has a manufacturing or printing defect, or contains an item, size, or color different from what you ordered, please contact us so we can make it right.

How to report a problem

Inspect your order when it arrives and email visionneonsales@gmail.com within 30 days of delivery. Please report problems as soon as possible and include your order number, a description of the issue, and clear photos of the item and packaging.

Replacements and refunds

We will review your claim and, if approved, arrange a replacement or refund at no additional cost. Approved refunds are issued to the original payment method for the affected items and applicable taxes. Your bank or payment provider may need additional time to post the refund.

Please contact us before sending anything back. A physical return may not be necessary. If one is required for an approved claim, we will provide return instructions. Do not send items to a manufacturer or fulfillment address unless we instruct you to do so.

Size choices and change of mind

Because each item is made to order, we do not accept returns or exchanges for choosing the wrong size or color, ordering the wrong design, changing your mind, or no longer wanting an item that was correctly made and supplied. Our washed shirts have an oversized fit, so please check the product size guide before ordering. An item supplied in a different size or color from your order is covered under this policy.

This policy applies to orders placed after this update. Earlier orders remain subject to the policy in effect when they were placed.

Questions

For help with a damaged, defective, or incorrect item, email visionneonsales@gmail.com. Nothing in this policy limits any rights you have under applicable law.